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Blue Coat has created an overview video with information on how to optimize your user experience with and value from Blue Coat Customer Support. This video covers all elements of Blue Coat's service portfolio, as well as process information on activating and requesting support and other services.

Search the Knowledge Base | Service Requests | Open New SR

Open or update a service request trouble ticket, view RMA status or check service entitlements on the products you own. Please note the following important guideline:

For critical situations requiring urgent help, please contact your BlueTouch Support Partner or call our Global Support Centers directly at the numbers listed at http://www.bluecoat.com/support/contactsupport .  

BlueTouch Online (BTO) can be used to open support requests, and upload relevant diagnostic information for any support request. Click on the "Open New SR" link under Service Management to get started.

Access the latest solutions and research technical issues in our product-specific knowledgebases.

Collaborate with peers and subject matter experts to answer your support questions. Share knowledge and news about Blue Coat products and related technologies.

Potential security issues and their impact on Blue Coat products including public reporting of security vulnerability information.

Technical briefs illustrate the features and capabilities of Blue Coat products, providing baseline configurations for common deployment scenarios.

Technical field alerts provide you with information on critical product and software issues.