Guaranteed Hardware Delivery Support Process
Guaranteed Hardware Delivery Validation Process
BlueTouch Service Options that provide guaranteed hardware delivery (i.e., next business day and 4 hour delivery which are part of the Advanced and Premium/Premium Plus Service Option packages) must be validated before submitting a purchase order to ensure we can meet the hardware delivery time at the customer's location.
Please download the forms and instructions to validate if your customer qualifies for these service options by clicking on the hyperlinks below.
Request Form for Site Validation Approvals
The request is valid for 60 days of receipt, after 60 days a new submission will be required. A response will be provided within 2 business days of request during normal business hours with the SVA # (Site Validation Approval Number). Month and Quarter End's requests will be processed within 2 hours until 2400hrs (PST).
Submit all requests to SVARequests@bluecoat.com for approval.
The following list of City/Countries, do not require a SVA number for 4 Hour and NBD Service Options. Reference "SVA Pre-Approved" when submitting a purchase order to Blue Coat Systems.
Please refer to this posted list as changes will occur as new sites are added and/or deleted.